A. P. HEALTH & MEDICAL HOUSING & INFRASTRUCTURE DEVELOPMENT CORPORATION

CITIZENS CHARTER

1. The Aim of APHMHIDC is to provide infrastructure for Health Services with better quality and prompt supply of requested drugs.

 

2. We deliver the following services :

a) Construction / repairs for all the buildings under the control of HM & FW Dept.,

b) Purchase and supply of drugs to Govt., Medical Institutions in the state.

c)      Purchase and supply of equipment for Teaching Hospitals etc.,

 

3. Our aim is to achieve the following service delivery/quality parameters

Depending upon Nature of work (Construction/Repairs) with in the scheduled time.

 

4. Availability of Information : Information on the following subjects can be obtained from our officers listed below

Information relating to

Name of the Officer

Designation

Located at

Telephone / Fax / E-mail

a) Construction / repairs of buildings for HM & FW Dept.

Sri I. Ganapathi Reddy

Superintending Engineer.

Head office/ APHMHIDC, Sultan Bazar, Koti, Hyd.

24619123 Extn. 104

b) Construction / repairs of buildings for HM & FW Dept.

Sri G. Dayanidhi

Executive Engineer

Head office/ APHMHIDC, Sultan Bazar, Koti, Hyderabad

24619123 Extn. 106

c) Purchase and supply of drugs/equipment to Govt., Medical Institutions.

Sri Y. Venkat Rao

General Manager (Drugs)

Head office/ APHMHIDC, Sultan Bazar, Koti, Hyd.

24619123 Extn. 125

d) Financial Matters

Sri Ch. Nageswar Rao

Finance Officer

Head office/ APHMHIDC, Sultan Bazar, Koti, Hyd.

24619123 Ext.112

 

5. For information outside Office hours, please contact Availability of prescribed forms:

Title of the Form

Fee to be paid

Whom to contact

a) Information on Bidding documents

NIL

Concerned Deputy Executive Engineers (Tech) H.O., APHMHIDC

b) Information on Drugs & Medical equipments

NIL

General Manager (Drugs), APHMHIDC

 

6. Complaint redressal systems:

Courteous and helpful service will be extended by all the staff. If you have any complaints to make in the delivery of the above standards you are welcome to register your complaints with the following officers

Name

Designation

Located

Telephone / Fax / E-mail

a) Sri K. Lakshminarayana

Engineer-in-Chief

Head Office, 3rd floor, APHMHIDC,Sultan Bazar,

Koti, Hyderabad

24619123 Extn. 102

b) Sri I. Ganapathi Reddy

Superintending Engineer

Head Office, 3rd floor, APHMHIDC,Sultan Bazar,

Koti, Hyderabad

24619123 Extn. 104

c) Sri Y. Venkat Rao

General Manager

Head Office, 3rd floor, APHMHIDC,Sultan Bazar,

Koti, Hyderabad

24619123 Extn. 125

7. A centralised customer care centre /grievance redressal centre is also available at O/o MD, APHMHIDC, 3rd floor, Sultan Bazar, Koti, Hyderabad where you can lodge your complaint.

 

8. All complaints will be acknowledged by us within 2 days and final reply on the action taken will be communicated within a week..

 

9. Consultation with our users / stakeholders

 

 

                  We welcome suggestions from our users

                  We conduct opinion polls

                  We hold periodical Review meetings with users / user representatives and if you wish to be associated with this please contact our office at Hyderabad.

                  Please also enter your details at our web site indicating your willingness to be available for consultation, survey on the points enlisted in the Charter.

 

10. We seek your co-operation on the following

 

 

Citizens Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way.

 

a) For improving the quality of Construction & Economical Designs.

b) For procuring quality Equipment & Drugs.

 

11. Guide Book / Hand book / Consumer Helpline

 

 

The bidding procedure is detailed in the bid document.

 

Our Helpline number is 24619123.

 

Our customer information center is located at:

Office of the Managing Director,

APHMHIDC, Hyderabad.

Phone No 24619123.

 

Other Information:

 

(a) We undertake deposit work for Planning Designing & Execution.

 

We are committed to constantly revise and improve the services being offered under the charter.

 

 

 

LET US JOIN IN MAKING THIS CHARTER A SUCCESS