Compendium of
Citizen’s Charters
Government of
Andhra Pradesh
Dr MCR HRD IAP
Campus
Road No. 25,
Jubilee Hills
March
2004
No part of this
book may be reproduced in any form without permission in writing from the
publisher, except by a reviewer or a research scholar who may quote brief
passages in a review in a magazine or a newspaper or for research purposes as
the case may be.
Printed and
published by the Executive Director, Centre for Good Governance, Dr MCR HRD IAP
Campus, Road No. 25, Jubilee Hills, Hyderabad 500 033.
About
CGG
The Centre for
Good Governance (CGG) was established by the Government of Andhra Pradesh (GoAP)
in October 2001, to help it achieve its goal of transforming government in
accordance with Vision 2020. CGG
coordinates and supports the designing and implementation of GoAP’s Governance
Reform Programme and undertakes action research, provides professional advice
to, and conducts change management programmes for government departments and
agencies to help them implement their reform agenda successfully. The Centre works closely with policy
makers like ministers, officials, experts and other stakeholders, especially
citizens, to promote Simple, Moral, Accountable, Responsive and Transparent
(SMART) government.
CGG aims to be
a world-class institution to guide governance reforms in Andhra Pradesh, other
states in
Acknowledgements
Citizen’s
Charters appearing in this collection were compiled by Mr. Vasanth Kumar Parigi, Leader,
Accountable Government Workstream, CGG.
Contents
GROUP I: ECONOMIC DEVELOPMENT
(PRIMARY SECTOR)
7
Agriculture
7
State Seeds Developmet Corporation
12
State Agro Industries Development Corporation
15
Sugar
20
Sericulture
24
Horticulture
25
Marketing (Farmers’)
35
State Warehousing Corporation
36
Cooperation
39
State Cooperative Bank Limited
58
Oil Seeds Growers’ Federation
62
Civil Supplies
65
Fisheries
68
Meat Development Corporation Limited
70
GROUP II: ECONOMIC DEVELOPMENT
(SECY & TERTIARY )
72
Industries and Commerce
72
Commissionerate of Tenders
86
Handicrafts
88
Industrial Development Corporation
91
State Financial Corporation
94
Handlooms & Textiles (Weavers’)
97
Khadi & Village Industries Board
101
Employment & Training
105
Labour
108
Factories
110
AP Technology Services
115
Environment,
Forest
120
Pollution Control Board
127
GROUP III: HUMAN DEVELOPMENT
131
Adult Education
131
Dr B R Ambedkar Open University (Learners’)
135
State Archives & Research Institute
141
State Institute of Educational Technology
146
Jawahar Bal Bhavan
149
AP Government Text Book Press
157
Collegiate Education (Employees’)
159
Intermediate Education (Students & Parents)
165
Intermediate Education (Employees’)
168
Technical Education (Employees’)
171
Telugu Academi (Second Language Telugu Course)
176
Telugu Academi (Publication & Sales)
177
Telugu Academi (Employees)
179
AP Vaidya Vidhana Parishad
181
Drugs Control Administration
187
AP Housing Corporation
196
AP Housing Board
201
AP Housing Federation
204
GROUP IV: WELFARE
206
Social Welfare
206
AP SC Cooperative Finance Corporation Limited
211
Tribal Welfare
215
Backward Class Welfare
219
AP BC Cooperative Finance Corporation Limited
224
State Wakf Board
227
Women Development & Child Welfare
230
AP Women’s Cooperative Finance Corporation
235
Disabled Welfare
239
AP State Minorities Finance Corporation
244
Youth Services
247
Sainik Welfare
249
GROUP V: RURAL URBAN LOCAL
BODIES
253
Women’s Empowerment & Self Employment
253
Panchayati Raj Institutions
256
Water Conservation Mission
259
Municipal Administration (Urban Local Bodies)
263
Municipal Corporation of
Town and Country Planning
285
Hyderabad Urban Development Authority
290
GROUP VI: INFRASTRUCTURE
297
Chief Engineer, Tungabhadra (Cuddapah)
297
AP State Irrigation Development Corporation Limited
299
Chief Engineer, National Highways
304
Roads & Buildings
307
Public Works (Raods & Buildings) Department
311
Road Transport Authority
314
Boilers
317
Electrical Inspectorate
323
AP TRANSCO
330
Singareni Collieries
342
Non Conventional Energy Development Corporation
343
GROUP VII: REVENUE GENERATION
354
Commercial Taxes
354
Prohibition & Excise
357
Registration & Stamps
361
Small Savings & State Lotteries
364
Treasuries & Accounts
367
GROUP VIII: GOVERNANCE
372
Anti-Corruption Bureau
372
Fire Services
376
Printing, Stationery & Stores
380
Prisons
384
AP Police
390
Commissioner of Police
396
Malakpet Police Station
401
AP Forensic Science Laboratories
403
Revenue, Settlement, Survey & Land Records
405
DEPARTMENT OF
AGRICULTURE
CITIZEN’S CHARTER
The main objective
of the Department of Agriculture is to facilitate provision of latest
technologies in Agricultural Production thereby enhancing the economic status of
the farmers:
1.
By imparting training at all
levels.
2.
By mass contact through literature and
media.
3.
By making available quality
inputs.
4.
By organising adoptive trials and
demonstrations at village levels.
Aims of the
Department:
- Soil
Testing—collecting of soil samples,
analysing and issuing of soil health cards for applying balanced fertilisers
to get more yields and also to maintain the soil structure & texture. Interested Farmers can also send soil
& water samples from their fields to the Soil Testing Lab for testing and
getting the results.
- Inputs—Facilitate arrangements and monitoring of quality
inputs viz., seeds, fertilisers and pesticides in required quantities. Interested farmers can send seed,
fertiliser and pesticide samples under the guidance of Mandal Agricultural
Officer concerned to the laboratories.
The analysis of the farmers samples will be taken on priority basis and
results communicated, but how ever the test results cannot be basis of action
under relevant Acts. The seed,
fertiliser and pesticide testing laboratories in the State are listed in
Annexure 1.
- Farm
Machinery—Department to facilitate
providing of latest and useful farm equipment on subsidy to the
farmers.
- Technology
Transfer—Dissemination of latest
technology in increasing unit yields, improving the quality standards,
reducing cost production, Integrated Pest Management, Integrated Nutrient
Management through trainings of farmers at Agricultural Market Committees and
Village Level and organising on
farm extension demonstration plots.
- Exposure
visits—Organising exposure visits to
the interested farmers in AP and outside.
Availability of
Information
Department is implementing National Pulses
Development Programme, Accelerated Maize Development Programme, Oilseeds
Production Programme, Integrated Cotton Development Programme and schemes under
Work Plan and schemes under Agriculture Development fund.
Farmers can obtain the information on the
above schemes and programmes in technical aspects, subsidies available, etc.,
from the Divisional Assistant Directors of Agriculture in the
district.
Application Forms for manufacturing and
sale of inputs, i.e., Seeds, Fertilisers, and Pesticides can be obtained from
the Licensing Authority concerned.
The details of the grant of licenses, issuing authority fees, etc., are
given in the Annexure-II.
Publicity: Literature on different crops can also be
had from the Farmers Training Centres located in the districts. Farmers can watch the “Rythu Mitra” Programme on Teja TV on all days from
Complaint Redressal: Courteous and helpful service will be
extended by all Departmental staff at all levels. If anyone has any complaint, they are
welcome to register their grievances with the concerned Mandal Agricultural
Officer or Divisional Assistant Director of Agriculture or District Joint
Director of Agriculture. The
Telephone Numbers of District Joint Directors of Agriculture and officers in
Commissionerate of Agriculture is given in the
Annexure-IV.
Complaints on hoarding, black marketing,
stocking and selling substandard and spurious inputs or unauthorized sale of
inputs by any individual or individuals, dealers, etc., can also be registered
with the Joint Director of Agriculture or the nearest Divisional Assistant
Director of Agriculture or the Mandal Agricultural
Officer.
The Department will continue to persevere
for the betterment of the farming community. Co-operate with us and send your
valuable suggestions for extending more qualitative services to the farming
community.
ANNEXURE-I
ADDRESSES OF
QUALITY CONTROL LABORATORIES IN THE STATE
|
Sl. No. |
Name of the
Officer |
Laboratory |
Location |
|
I |
SEED
TESTING LABORATORY |
|
|
|
1 2 3 |
Assistant
Director of Agril. Assistant
Director of Agril. Assistant
Director of Agril. |
Seed
testing laboratory Seed
testing laboratory Seed
testing laboratory |
Rajendra
Nagar Ranga
Reddy (Dist.) Tadepalligudem West
Godavari (Dist.) Yemmiganur Kurnool
(Dist) |
|
II |
FERTILISER
CONTROL LABORATORY |
|
|
|
1 2 3 4 5 |
Assistant
Director of Agril. (FCO) Assistant
Director of Agril. (FCO) Assistant
Director of Agril. (FCO) Assistant
Director of Agril. (FCO) Assistant
Director of Agril. (FCO) |
Fertiliser
control Laboratory Fertiliser
control Laboratory Fertiliser
control Laboratory Fertiliser
control Laboratory Fertiliser
control Laboratory |
Rajendra
Nagar Ranga
Reddy (Dist.) Bapatla Anantapur Tadepalligudem |
|
III |
PESTICIDE
TESTING LABORATORY |
|
|
|
1 2 3 4 5 |
Assistant
Director of Agril. (PTL) Assistant
Director of Agril. (PTL) Assistant
Director of Agril. (PTL) Assistant
Director of Agril. (PTL) Assistant
Director of Agril. (PTL) |
Pesticide
Testing Laboratory Pesticide
Testing Laboratory Pesticide
Testing Laboratory Pesticide
Testing Laboratory Pesticide
Testing Laboratory |
Rajendra
Nagar Ranga
Reddy (Dist.) Anantapur Guntur Tadepalligudem West
Godavari (Dist.) ARS
Campus Warangal |
|
IV |
PESTICIDE
CODING CENTRE |
|
|
|
1 |
Deputy
Director of Agriculture (I.A.)
|
Pesticides
Coding Centre |
SAMETI
compound, Old Malakpet, Hyderabad |
ANNEXURE-II
|
Sl. No. |
Type of
License |
Issuing
Authority |
Fees |
Period of
License |
License
will be issued by |
|
1 |
Grant/Renewal
of certificate for manufacturing of fertiliser
mixtures. |
Commissioner
for Agriculture |
Rs.1000/- |
3
years |
30
days |
|
2 |
Grant/Renewal
of certificate for manufacturing of special mixtures of
fertilisers. |
Commissioner
for Agriculture |
Rs.500/- |
3
years |
30
days |
|
3 |
Grant/Renewal
of certificate of Registration of wholesale to manufacturers’ pool
handling agencies and importers. |
JDA
(Fert.) O/o C&DA |
Rs.2250/- |
3
years |
30
days |
|
4 |
Grant/Renewal
of certificate of registration of whole sale
retailer/dealer. |
ADA
(Regular) in their respective Divisions |
Rs.1250/- Rs.2250/- |
3
years |
30
days |
|
5 |
Grant/Renewal
of License to Manufacturing of insecticides. |
C&DA |
Rs.2000/-
per Pesticide & minimum of Rs.20,000/- per
any number of insecticides. |
2
years |
30
days |
|
6 |
Grant/Renewal
of License to Sell, Stock, or Exhibit for sale or distribute of
insecticides. |
District
JDAs in their respective Districts |
Rs.500/-
per pesticide & maximum Rs.7500/- per any number of insecticides in
municipalities Rs.100/- per insecticide and Maximum of Rs.1500/- for any
Nos. of insecticide in other areas. |
2
years |
30
days |
|
7 |
Grant
& Renewal & Amendment of License in respect of seed companies
& dealers who carry on sale Premises and Seed Godowns in more than one
district. |
Addl.
Dir. of Agril. (Crops) |
Rs.50/- |
3
years |
Although
there is no specified period for grant or renewal of seed license by the
licensing authority, application will be disposed off within 60
days |
|
8 |
Grant
& Renewal & Amendment of Seed License. |
District
JDAs in their respective districts |
Rs.50/- |
3
years |
Although
there is no specified period for grant or renewal of seed license by the
licensing authority, application will be disposed off within 30
days |
|
9 |
Complaint
regarding sale of spurious/sub-standard seed/pesticide/fertilisers.
|
|
|
|
3
days |
|
10 |
Complaint
relating to seed MOU. |
|
|
|
15
days |
A P STATE SEEDS DEVELOPMENT
CORPN
A MODEL FORMAT FOR CITIZEN’S
CHARTER
1.
The Aim :
To serve the farming
community in a more effective manner.
2.
We deliver the following services
:
A.
Organizing production of quality seeds of
various crop varieties.
B. Procurement and distribution of seeds to
farmers at reasonable prices to support Agricultural Production
Programme.
C.
Acting as Nodal Agency for State Government
sponsored seed multiplication and distribution programme on agreed
terms.
3.
Our Aim is to achieve the following
services delivery/quality parameters :
|
|
NATURE OF
SERVICE |
SERVICE
DELIVERY STANDS TIME LIMIT
(DAYS/HOURS/MINUTES) |
|
A |
Production of quality seeds of various crop
verities. |
Based on the market assessment and technical
considerations like promotion of newly developed public verities
production programme will be finalized. Quality of the seeds will be
ensured both during crop and processing periods by the Field Officers as
per standards prescribed for the purpose. Time: Season-wise arrangements will be
ensured. |
|
B |
Procurement and distribution of seeds to farmers at
reasonable prices to support Agricultural Production
Programme. |
Most of the required quality seeds for the Farmers
will be supplied at reasonable prices through own Otlets, AMCs, Dealers,
PACSs, DCMSs, etc., Time: Seeds will be distributed in time based on
seasonal conditions. |
|
C |
Acting as Nodal Agency for State
Government |
During Drought Contingency, Flood Mitigation , Green Manure seed supply and Crop
Diversification Programmes, APSSDC acts as the Nodal Agency for the State
Government. Time: As per the directions from State
Government. |
4.
Availability of Information : Information
on the following subjects can be obtained from our officers listed below
:
|
1. Information relating
to |
2. Name of the Officer |
3. Designation |
4. Located at |
5. Telephone / Fax /
E-mail |
|
A |
Sri K. Basava Rao |
Manager (Production) |
Head Office |
3236088 3234295 3236238 3212384 Fax No. 040-3243401 |
|
B |
Sri P. Koteswara Rao |
Manager (Marketing) |
Head Office |
-do- |
|
C |
Sri Panduranga Rao |
Executive Assistant to Managing
Director |
Head Office |
-do- |
5.
For information outside office hours,
please contact :
Cell No. 98481 39887 – Manager (Mrktg) - Sri P. Koteswara
Rao
6.
Complaint redressal systems
:
Courteous and helpful service will be
extended by all the staff. If you have any complaints to make in the delivery of
the above standards you are welcome to register your complaints with the
following officers :
|
Name of the
Officer |
Designation |
Located |
Telephone /
Fax /
E-mail |
|
a) Sri K. Basava
Rao |
Manager (Production) |
Head Office |
3236088 3234295 3236238 3212384 Fax No. 040-3243401 |
|
b) Sri P. Koteswara Rao |
Manager (Marketing) |
Head Office |
-do- |
|
c) Sri Panduranga Rao |
Executive Assistant to Managing
Director |
Head Office |
-do- |
|
d) Names are in Annexure |
District Manager (Seeds) |
List of Units enclosed vide Annexure –
II |
Details are in Annexure -
II |
7.
A centralized customer care center /
grievance redressal center is also available at APSSDC,
8.
All complaints will be acknowledged by us
within 5 days and final reply on the action taken will be communicated within 15
days.
9.
Consultation with our users /
stakeholders
·
We welcome suggestions from our
customers.
·
We would like to conduct opinion
polls.
·
We hold periodical consumer / dealers
meetings with users and if you wish to be associated with this please contact
our nearest Unit Offices.
10. We seek your co-operation on
the following :
Citizen’s Charter is a joint effort between
us and you to improve the quality of service provided by us and we request you
to help us in the following :
a)
To assist the Department of Agriculture in
accelerating the spread of high yielding varieties.
b) To promote research in Agriculture in
general and need production, processing and storage techniques in particular, in
collaboration with ICAR,
11. Guide Book / Hand Book /
Consumer Helpline
We have published Handbook for the guidance
of our customers with the title
“CROPS AND SEED PRODUCTION TECHNOLOGY
“. Please contact Manager (Production) 1/c for
more details.
Our Helpline number is 3212181 in Head
Office (
Our customer information centers are
located at all our Unit Offices (details are in Annexure).
We are committed to constantly revise and
improve the services being offered under the Charter. All suggestions are
invited.
LET US JOIN IN
MAKING THIS CHARTER A SUCCESS
MANAGING
DIRECTOR
MANAGING DIRECTOR
A.P.STATE SEEDS DEV.CORPN.LTD.
5-10-193, II Floor, HACA Bhavan,
Hyderabad-500004.
A.P. STATE AGRO INDUSTRIES DEVELOPMENT
CORPORATION LIMITED.
6-2-45/7, ADVOCATES COLONY, A.C. GUARDS,
HYDERABAD-500 004
CITIZENS’ CHARTER
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1.
The Aim/purpose of this charter is to work
for better quality in public service. To protect the farming community from
private trade due to our existence in the field.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2.
We deliver the following
service.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
a)
Hiring of Bulldozers for leveling the
undulated lands scientifically with efficient operating staff, for construction
of Fish Ponds, construction of irrigation tanks, afforestation
, ripping with heavy duty Rippers, for making
b) Distribution of Tractors, Trailers,
Tankers, power Tillers, Modern Agricultural Machinery, Agricultural Implements,
P.P. Equipment of repute makes under subsidy schemes of Department of
Agriculture and Department of Horticulture at reasonable prices. Most of the
Bullockdrawn & Hand operated Agricultural Implements are being manufactured
at our Central & Regional Workshops duly maintaining quality standards. The
above items are being marketed through our Agro Service Centres located in each
district under under the direct control of Regional Managers. Attending
pre-delivery service & after sales service for the machinery supplied
through us.
c)
d) We are proposing to Green houses, poly
houses for Flori culture & vegetable growing to enable the farmers to
produce export quality products.
e)
Taking the latest R & D from lab to
land, to equip farmers with latest technology and earn money from the biomass
hitherto to thrown as waste.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
3.
Our aim is to achieve the following service
delivery/quality parameters
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Nature of
service
Service Delivery Standards-Time limit (days/hours/minutes)
Remarks
a) Providing of Bulldozer
The prescribed application for requisition will
be given free of cost. It
will be registered on the spot. A priority register is being
maintained
for allotting the dozer as per priority. Token Deposit of Rs. 1000/-
if
paid by the Customer is accepted and the same
will be adjusted in
the
hire charges. Dozer will be allotted within 24
hours or at the maximum
of 7 days, duly collecting the hire charges. If
the party asks
for refund,
the same will be refunded within 15 days by way of cheque / D.D.
No
user charges are levied. The leftover balance amount if any will be
refunded immediately, on receipt of claim from the party in
the
prescribeed proforma, which is free of cost. The field inspection of
Engineer / Regional Manager will be done same day or next day, on
receipt of application and detailed estimation
will be given to the party
to enable the customer to pay the hire
charges.
b) Agro Service Centre
Marketing of tyres,
tubes,
batteries,
plastic crates, poly sheets
from
ready stock immediate or
within 7 days for the
stocks not available
at the counter.
c) Agricultural Machinery
The same day from Ex-Stock. Within 7 days for the stock not
available
readily at the Counter.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
4.
Availability of Information : Information
on the following subjects can be obtained from our officers listed
below:
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|
Information
relating to |
Name of the
Officer |
Designation |
Located at |
Office
Telephone/ Fax/E-Mail |
Res
Telephone |
|
All services
as stated in column-3 |
Sri T.
Ramakrishna, IFS |
VC &
MD |
|
23397081 |
23556892 |
|
|
Sri K.L.
Raju |
General
Manager (AE) |
|
23394234 |
23532989 |
|
|
Sri D.V.
Rajaiah |
Manager
(AE) |
|
23085980 |
23344266 |
|
|
Sri
Y.V.Raghavaiah |
Manager |
Jagtial |
221098 |
|
|
|
Sri
M.Krishna Hari |
Regional
Manager |
Nalgonda |
247527 |
|
|
|
Sri M.
Ramanandham |
Regional
Manager |
Eluru |
230731 |
223404 |
|
|
Sri R. Rama
Rao |
Regional
Manager |
|
2516589 |
2725327 |
|
|
Sri N.S. Rama
Raju |
Regional
Manager |
Vizianagaram |
224256 |
------ |
|
|
Sri G.
Gopalakrishna |
Regional
Manager |
|
2331274 |
9849238797 |
|
|
Sri M.C.
Rajamohan |
Regional
Manager |
Ananthapur |
270815 |
227224 |
|
|
Sri K.
Venkata Rao |
Regional
Manager |
Chittoor |
233721 |
9440012745 |
5.
For information outside office hours,
please contact : Sri K.L Raju, General Manager (AE) –
040-23532989
-------------------------------------------------------------------------------------------------------------------------------------------------------------------Availability
of prescribed forms
------------------------------------------------------------------------------------------------------------------------------------------------------------------ Title of the Form
Fee to be paid
Whom to contact
------------------------------------------------------------------------------------------------------------------------------------------------------------------- a) Application for allotment of dozer
Free
Concerned Regional Manager
b) Application for Refund of deposit
Free
Concerned Regional Manager
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
6.
Complaint redressal
systems
Courteous and helpful service will be
extended by all the staff. If you have any complaints to make in the delivery of
the above standards, you are welcome to register your complaints with the
following officers :
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Name
Designation
Located
Telephone/Fax/E-Mail
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
a) Sri T.
Ramakrishna, IFS
Vice Chairman & Managing Director
b) Sri K.L.
Raju
General Manager (AE)
FAX :
040-23394234
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
7.
A centralized customer care center /
grievance redressal centre is also available at
8.
All complaints will be acknowledge by us on the same day and final reply on the
action taken will be communicated within 7 working
days.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
9.
Consultation with our users /
stakeholders
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
We welcome suggestions from our users.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
10. We seek your co-operation on
the following :
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Citizens’ Charter is a joint effort between us and you to improve the
quality of service provided by us and we request you to help us in the following
way (Give details relevant to the concerned Departments)
a)
To protect our machinery and materials by
providing watch & ward.
b) To co-operate and communicate the field
problems if any our Regional Offices to take immediate remedial
actions.
11. Guide Book/Hand Book/Consumer
Helpline
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Our Helpline number is :
AS INDICATED AT PAGE NUMBER-3 UNDER ITEM NUMBER-4
We are committed
to constantly revise and improve the services being offered under the
Charter.
“LET US JOIN IN MAKING
THIS CHARTER A SUCCESS”
DRAFT FORMAT FOR CITIZENS’ CHARTER – SUGAR
DEPARTMENT
1.
The Aim/purpose of this charter is to work
for better quality in public service
Specially for sugarcane growers and Entrepreneurs
connected with cane and sugar development.
2.
(Enumeration of services delivered by the
department) we deliver the following
services:-
a)
Cane Development through the Cane
Development Councils, Factories duly involving funds under Macro Management by
Educating Farmers (cane growers) on cane
cultivation.
b) Ensuring Cane price payment to the cane
suppliers by sugar factories
c)
Issue of licenses to Vacuum pan Sugar
Factories / Kh . Units.
d) Issue of license to jaggery
units
e)
Declaration of factory zones for supply of
cane to the sugar factories
f)
Regulation of supply and purchase of cane
in the factory zones.
g)
Settlement of disputes cane growers and
sugar factories on cane supply, payment etc.,
3.
Our aim is to achieve the following service
delivery / quality parameters
|
Nature of
Service |
Service Delivery Standards Time Limit
(days/hours/minutes) |
Remarks |
|
a)
Cane payment to farmers by the sugar
factories |
With in 14 days from the date of
purchase of cane |
Sec. 19(2) of APS(RS & P) Act
1961 |
|
b)
Declaration of zones of existing
sugar factories. |
- |
- |
|
c)
For new sugar factories declaration
of zone after filing IEM (Industrial Entrepreneur Memorandum) at Govt. of
India |
- |
- |
|
d)
Renewal / Fresh License for
manufacture of sugar vacuum pan sugar
factories. |
Before start of crushing season i.e.
15th Nov., of every year |
As per Sugar (Control) Order 1966
order 1975 |
|
e)
Issue / renewal of License to
Kh.Units Kh. Units
for Manufacture of
Kh.
Sugar |
Before starting of crushing season
i.e. 15th Nov., of
every year |
4/9 of AP Kh.Sugar Manufacture
Licensing Order, 1966 |
|
f)
Issue of Jaggery License / permit to
applicants |
- |
As per A.P. Jaggery Manufacturing
Licensing Orders, 1975 |
4.
Availability of Information: Information on
the subjects shown under item (3) above can be obtained from our Officers listed
below:
5.
For information outside Office hours,
please contact.
Availability of prescribed
forms
|
Title of the
Form |
Fee to be
paid |
Whom to
contact |
|
a)
Form 1, Estimates of cane required by
a sugar factory for declaration of zone |
Rs. 10/- |
Asst. Cane
Commissioner |
|
b)
Form 2, Offer by a cane grower for
supply of cane to the factory. |
- |
Asst. Cane Commissioner Occupier of
the factory. |
|
c)
Agreement between a cane gower and
the Occupier of the factory |
- |
-do- |
|
d)
License for manufacture of sugar for
five years by sugar factory. |
Sugar factory upto 1250 TCD But
lessthan 2500 TCD Rs. 12,500/- Sugar Factory with more than 1250
TCD, But lessthan 2500 TCD Rs. 12,500/- Sugar Factory with 2500 TCD and above
Rs. 15,000/- |
Asst. Cane Commissioner and
Commissioner of Sugar & Cane Commissioner ,
|
|
e)
Grant of license for manufacture of
Kh. Sugar |
Crushing capacity 10 tonnes per 24
hours Rs. 900/- for 3 years |
License
authority Cane
Commissioner A.P.,
Asst. Cane Commissioner can be
contacted |
|
|
Crushing capacity 10 to 20 tonnes per
24 hours Rs. 1350/- for 3 years. Crushing capacity 21 tonnes per 24
hours Rs. 1800/- for 3 years. |
|
|
f)
Application form for the permit for
the purchase of sugarcane for manufacture
jaggary. |
- |
Asst. Cane
Commisisoner. |
|
g)
Application for grant of license for
the for manufacture of Jaggery |
Rs. 100/- for a period of 3 years or
part thereof |
-do- |
Forms are also available in the wab at
www______________(where applicable)
And can be downloaded.
-No-
6.
Complaint redressal
systems
Coarteous and helpful service will be
extended by all the staff. If you have any complaints to make in the delivery of
the above standards you are welcome to register your complaints with the
following officers commencement.
|
Name |
Designation |
Located |
Telephone/Fax/
E-Mail |
|
a)
Dr. Prem Chand
IAS |
Commissioner & Director of Sugar
& Cane Commissioner |
|
23244292 Fax:
23244253 |
|
b)
Sri G.Jaganmohan
Reddy |
Deputy Cane
Commissioner |
|
23242660 |
|
c)
Asst. Cane Commisioners / Cane
Regulation Inspectors |
|
|
|
We have also created a web site for
registering complaints at www______________
And you are welcome to use this
facility.
-No-
7.
A centralized customer care center /
grievance redressal center is also available at
8.
All complaints will be acknowledge by us within 5 days and final reply on the action
will be communicated within 15 days.
9.
Consultation with our users /
stakeholders
·
We welcome suggestions from our
users
10. We seek your co-operation on
the following
Citizens’ Charter is a joint effort between
us and you to improve the quality of service provided by us and we request you
to help us in the following way (Give details relevant to the concerned
Departments).
a)
Suggestions on cane development, cane
drawal by sugar factories by sugar factories, cane regulation, zone
declaration.
11. Guide Book / Hand Book /
Consumer Help Line
Our customer information center is located
at
We are committed to constantly revise and
improve the services being offered under the Charter.
LET US JOIN IN MAKING THIS CHARTER A SUCCESS :
SD / - Dr. PREM CHAND.
COMMISSIONER OF SUGAR
(G. ACHYUTHA
RAO)
ASSISTANT
DIRECTOR
For DIRECTOR OF
SUGAR
ANNEXURE To
e-G.O.Rt.No.72, A & C
(Seri)Dept. dated
DETAILS OF
CITIZEN CHARTERS FORMULATED FOR THE DEPARTMENT OF
SERICULTURE
|
Sl.No. |
Name of the
Service |
Standard |
Officer
responsible for Special/Unit |
Time
required for completion of service from date of
complaint |
Higher
Officer to contact in case of no
service from responsible officer |
Penalty to
responsible officers and his concerned subordinates in case of
failure |
Remarks |
|
1 |
Supply of
quality Disease free
sayings |
a) Pebrine
free b) Fecundity
with 300- 400 eggs /dft in case
of egg sheets or13 grams
/
box |
In charge
Grainage |
Within 10
days from written ndent date with advance of 25% of cost of indented
number of Dfts OR reply in writing about
non-compliance. |
Assistant
Director (S) Concerned |
Rs. 10-00%
case |
|
|
2 |
Facilitation
for High Yielding Varity(HYV) mulberry
cuttings. |
a) Age of
the cutting b) Health of
the cutting c) Size of
the cutting |
In charge
Technical Service Centre |
Within 3
weeks from the date of application OR reply immediately in case of
non-compliance. |
Assistant
Director (S) Concerned |
Rs. 10-00%
case |
|
|
3 |
Demonstration of a
infection |
Farmer to
procure as per advise. |
In charge
Technical Service Centre |
Within a
weeks from the date of request. |
Assistant
Director (S) Concerned |
Rs. 10-00%
case |
|
|
4 |
Service to
new farmer taking up sericulture |
Suitability
of and availability of
water for irrigation. |
In charge
Technical Service Centre |
Within a
month from the date of application. |
Assistant
Director (S) Concerned |
Rs. 10-00%
case |
|
|
5 |
Technical
guidance to sericulturists especially in case of disease out
break. |
Immediate
inspection and suitable advise.
|
In charge
Technical Service Centre |
Immediate |
Assistant
Director (S) Concerned |
Rs. 20-00%
case |
|
|
6. |
Marketing of
cocoons in Govt Cocoons Markets |
a) Open
auction fair transaction. b) Correct
weigh and payment on the same days of transactor. c) Ensure display of different Cocoon
Market |
In charge
Govt. Cocoon Market |
On the same
day |
Assistant
Director (S) Concerned |
Rs. 20-00%
case |
|
CITIZEN
CHARTER
DEPARTMENT OF
HORTICULTURE
OBJECTIVE
To
improve the quality of public service provided by Horticulture Department
through proper ACCOUNTABILITY & TRANSPARENCY
SERVICES
PROVIDED
Ø
Technical
services on cultivation of Horticulture Crops.
Ø
Organizing
various ON FARM / OFF FARM Training Programs.
Ø
P.G.
Diploma course in Land Scaping in collaboration with
J.N.T.U.
Ø
Train
the unskilled labour / unemployed youth in Land Scape
activity.
Ø
Conduct
Method and Result oriented demonstrations
Ø Crop
Valuation for Land acquisition and assessment during Natural
Calamities.
Ø
Implementation
of Andhra Pradesh Micro Irrigation Project.
Ø
Implementation
of special projects like Agri Export Zones, Cashew & Plantation
crops.
Ø
Promotion
of Horticulture Growers Associations.
Ø
Promotion
of contract farming.
Ø
Promotion
of Horticulture Nurseries as Industry.
Ø
Promotion
of Post Harvest Technology.
Ø
Promotion
of Processing Units for Horticulture Crops.
Ø
Promotion
of Exports of Horticulture products.
Ø
Organize
vegetable production for continuous supply of fresh Vegetables through Rythu
Bazars.
SERVICE
STANDARDS
Item of Service
Targeted Response time
·
Technical
Services
- without field visit
Immediately
- with field
visit
7
Days
·
Supply of Hybrid Veg.Seed
20 Days
·
Micro
Irrigation
- Preliminary inspection
within
7
Days
- Issue of Tentative
sanction
7
Days
- Final inspection
10
Days
·
Fruits
, Spices , Medicinal & Aromatic Plants and other
schemes
-
Sanction
7 Days
-
Grounding
15
Days
·
Floriculture
-
Sanction
7 Days
-
Grounding
60
Days
Training
Programmes &
Fields
Visits
·
At
field level
- Fixing the date
2 Days
- Oraganisation
15
Days
·
Outside
the district / State
- Fixing the date
5 Days
- Oraganisation
15
Days
SERVICES
PROVIDED TO EXPORT TRADERS
v Preliminary inspection of Fruit Orchard
for
Export
- 5 Days
v Issue
of Phyto Sanitory Certificate
- 2 Days
v User
Charges
-
Rs. 100/- per Unit.
SERVICES
PROVIDED TO URBAN
AREAS
/ CITY DWELLERS
Kitchen Gardening
Home Gardening
Land Scaping
1.
Laying
out Kitchen Garden / Home Garden
2.
Design
and layout of Land Scape
3.
Rendering
Technical advices
4.
Organizing
garden festival to create awareness,
competitive
spirit among urban dwellers in
ornamental
gardening.
OTHER
SERVICES
Ø
Method
/ result Demonstrations
10 Days
Ø
Crop
Valuation
-
Land acquisition
10 Days
-
Natural calamities
(Damage Assessment)
Immediately
Ø
Registration
of Co-operative Societies
30 Days
Ø
Preparation
of Project Reports
15 Days
Ø
Issue
pf Identity Cards in Rythu Bazars 7
Days
Ø
Forwarding
Proposals to other agencies
Like
NHB, CDB etc.
10 Days
AVAILABILITY
OF PRESCRIBED FORMS AND INFORMATION
Departmental Schemes
- Online / Free
Micro Irrigation Forms
- Online / Free
Hi-tech Floriculture printed Forms
- Rs. 25/-
Book lets on specified crops
- Rs. 10/-
VISIT OUR WEBSITE :
Contact
Address :
ADH
/ HO(T) at District level
LEAF
& WATER ANALYSIS LAB
1.
Analysis
of plant nutrient status and to recommend
the
remedial measures.
2.
Analysis
of irrigation water for toxic elements, which affect
the
quality and yield of crops.
3.
User charges to be collected from farmers
:
1. Leaf Analysis
- Rs.
100/- per sample
2. Water Analysis
-
Rs. 25/- per
sample
4.
Analytical
Report :
1. Leaf Analysis
- 7
Days
2. Water Analysis
- 3
Days
COMPLAINTS
/ SUGGESTIONS
Ø Commissioner &
Director of Horticulture
at State Level
Ø Asst. Director of
Horticulture /
Horticulture Officer (Tech.)
at District Level
|
Complaint redressal
systems | ||||
|
Courteous and helpful
service will be extended by all the staff. If you have any complaints to make
in the delivery of the above standards, you are welcome to register your
complaints with the following officers : | ||||
|
Sl.No. |
NAME,
DESIGNATION & HEAD QUARTER |
PHONE
NO. | ||
|
OFFICE |
RESIDENCE |
CELL
PHONE | ||
|
1 |
Sri.
O.Laxman Rao, A.D.H.
Srikakulam |
08942-223347 |
|
98484-98301 |
|
2 |
Sri
R.Vaikunta Rao, A.D.H.,
Vijaya NAgaram |
08922-275759 fax :
274280 |
|
98484-98302 |
|
3 |
Sri
S.Ram Mohan, A.D.H.
Visakhapatnam |
0891-2796386 |
0891-25343666 |
98484-98303 |
|
4 |
Sri
P.V.S.Ravi Kumar, A.D.H.
Kakinada, E.G. District. |
0884-2373526 |
0884-2350286 |
98484-98304 |
|
5 |
Sri
C.Srivenkateswara Rao, A.D.H.
Eluru, W.G. District |
0812-31975 |
0812-51293 |
98484-98305 |
|
6 |
Sri
M.Venkateswarlu, A.D.H.
Vijayawada, Krishna. |
0866-546568 |
0866-541466 |
98484-98306 |
|
7 |
Sri
K.JAyachandra Reddy, A.D.H.
Guntur |
0863-2320510 |
0863-256828 |
98484-983ss07 |
|
8 |
Sri
Y.Vidya Sankar, A.D.H.,
Ongole Prakasam Dist. |
08592-233920 |
08592-231109 |
98484-98308 |
|
9 |
Smt
B.Padmathamma A.D.H.
Nellore |
0861-2328922 |
|
98484-98309 |
|
10 |
Sri
K.Srinivasulu, A.D.H.
Chittoor |
08572-233725 |
08572-234714 |
98484-98311 |
|
11 |
Sri
P.Konda Reddy, A.D.H.
Kadapa |
08562-249497 |
|
98484-98310 |
|
12 |
Sri
M.Anantha Rao, A.D.H,
Ananthapur |
08554-21138 |
|
98484-98312 |
|
13 |
Sri M.V.
Ramana Prasad A.D.H.
Karnool |
08518-277194 |
08518-277756 |
98484-98313 |
|
14 |
Sri
V.V.S.Sai Baba, A.D.H.
Mehaboobnagar |
08542-270318 |
|
98484-98315 |
|
15 |
Smt.
S.Geetha, A.D.H.
R.R.Dist. |
3323736
/ 3370194 |
3374194 |
98484-9832 |
|
16 |
Sri
D.V.L.Ravindran, A.D.H.
Sangareddy, Medak |
911-277042 |
911-277507 |
98484-98320 |
|
17 |
Sri
Y.V.S.Prasad A.D.H.
Nizamabad |
08462-237895 |
08462-239544 |
98484-98317 |
|
18 |
Sri
N.V.Ramana A.D.H.
KArimnagar |
0878-2260941 |
|
98484-98318 |
|
19 |
Sri
L.Venkata Ram Reddy, A.D.H.
Adilabad |
08732-26899 |
08732-22716 |
98484-98316 |
|
20 |
Sri
E.NArasimha Rao, A.D.H.
Khammam |
08742-228290 |
08732-22716 |
98484-98319 |
|
21 |
Sri
K.Venkateswarlu A.D.H.
Warangal |
0870-2578091 |
|
98484-98321 |
|
22 |
Sri
N.Mahendra Reddy A.D.H.
Nalgonda |
08682-244830 |
08682-227539 |
98484-98314 |
|
SPECIAL
PROJECT OFFICERS | ||||
|
1 |
SRI
m.b.Gopala Swamy, D.D.H, Cashew
Development Project, Visakhapatnam |
0891-2796386 |
0891-2735933 |
|
|
2 |
Sri
A.Suryanarayana, A.D.H.
Cashew Devt. Project, Visakhapatnam |
|
|
98484-98324 |
|
3 |
Sri
T.V.Subba Rao, A.D.H.
Plantations, Rajahmundry,
E.G.Dist. |
0883-2442483 |
0883-2423317 |
98484-98323 |
|
4 |
Sri
B.Pandu Ranga, A.D.H. Oilpalm
Seed Garden, Rajahmundry. |
0883-247550 |
|
|
|
5 |
Smt
P.Sunitha, A.D.H.
Leaf Analysis Lab, B.T.C.
Hyderabad |
6585221 |
24542684
/ 24540892 |
|
|
6 |
Sri
Iqbal Ahamed, D.D.H.
A.E.Z. Chittoor |
|
040-23564464 |
98484-98326 |
|
7 |
Sri
R.Vidya Bhushan, A.D.H.
A.E.Z. Vijayawada |
0866-2546568 |
|
98484-98325 |
|
Sl.No. |
NAME,
DESIGNATION & HEAD QUARTER |
PHONE
NO. | ||
|
OFFICE |
RESIDENCE |
CELL
PHONE | ||
|
1 |
SRI
J.S.V.PRASAD, IAS., Commissioner
& Director of Horticulture
, A.P., Hyderabad |
23234091
/ 23232324 FAX
NO : 23212792 |
23376189 |
- |
|
2 |
Sri
P.Naganand, Addl.
Director of Horticulture O/o
D.H., A.P. Hyd. |
23234091
/ 23232324 FAX
: 23212792 |
23352915 |
98484-98328 |
|
3 |
Sri
M.Rajnga Swamy, Addl.
Director of Horticulture (ODP) O/o
D.H., A.P. Hyd. |
-do- |
92832617 |
98484-98329 |
|
4 |
Sri
K.Surendranath, Dy.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
24063488 |
98484-98331 |
|
5 |
Smt.
Sabia Sahana Dy.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
24549380 |
|
|
6 |
Sri
K.Amarnath Reddy, Dy.
Director of Horticulture O/o
D.H., A.P. Hyd. |
23236576 |
24035674 |
98484-98333 |
|
7 |
Sri
V.Sambasiva Rao, Dy.
Director of Horticulture O/o
D.H., A.P. Hyd. |
23234091
/ 23232324 FAX
: 23212792 |
23513067 |
98484-98330 |
|
8 |
Sri
K.Sadananda Reddy, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
27843033 |
98484-98339 |
|
9 |
Sri
S.Butcha Reddy, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
27567974 |
98484-98334 |
|
10 |
Sri
S.Radhakrishna Murthy, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
27034656 |
98484-98340 |
|
11 |
Sri
Venkateswara Rao, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
|
98484-98335 |
|
12 |
Sri
S.Chandra Prakash, Asst.
Director
of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
6577504 |
98484-98338 |
|
13 |
Dr.
Suhasini, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
23058359 |
98484-98337 |
|
14 |
Sri
Dharmaja, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
|
98484-98348 |
|
15 |
Sri
Subba Raidu, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
-do- |
6348775 |
98484-98336S |
|
16 |
Sri
NAyeem Khan, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
23236576 |
|
98484-983343 |
|
17 |
Smt.
Ch.Padmavathi H.O./
Vice Principal, H.T.I.
Red Hills, Hyd. |
232327581 |
23515129 |
98484-983356 |
|
18 |
Sri
M.Satyanarayana Rao, Asst.
Director of Horticulture O/o
D.H., A.P. Hyd. |
23234091
/ 23232324 FAX
: 23212792 |
|
98484-983341 |
|
19 |
Sri
S.Satyanarayana, Asst.
Director of Horticulture Hyderabad
. |
-do- |
23531863 |
|
|
20 |
Smt.
U.Sudha, Horticulture
Officer, IT&DM,
O/o D.H., A.P. Hyd. |
-do- |
23522140 |
98484-983354 |
|
21 |
Sri
K.Srikanth Reddy, Horticulture
Officer, Floriculture,
O/o D.H., A.P. Hyd. |
-do- |
|
98484-983349 |
|
22 |
Smt.
K.Vanajalatha, Horticulture
Officer, Apiculture, O/o
D.H., A.P. Hyd. |
-do- |
|
98484-983353 |
|
23 |
Sri
D.Ramesh, Horticulture
Officer, P.H.M. O/o
D.H., A.P. Hyd. |
-do- |
|
98484-983355 |
|
24 |
Sri
T.Srinivas, Officer
on Special Duty |
-do- |
|
98484-983358 |
|
25 |
Sri
M.Govinda Rao, Officer
on Special Duty |
-do- |
|
98484-983359 |
|
26 |
Sri
Abdul Ilayas Ahamed, Officer
on Special Duty |
-do- |
|
98484-983360 |
|
27 |
Sri
K.Ranjit Kumar, Officer
on Special Duty |
-do- |
|
98484-983361 |
We
have also created a web site for registering complaints at
:
Password
:
Department.
FARMER’S
CHARTER
1.
Right
of information regarding prices
2.
Ensuring
fair value for the produce
3.
Ensuring
accurate weighing
4.
Freedom
from unscrupulous traders and practices
5.
Ensuring
payment on the same day
6.
Providing
human and animal health care
7.
Providing
quality inputs
CITIZEN’S CHARTER OF
APSWC
1.
Andhra Pradesh State
Warehousing Corporation is rendering the following services
:-
a)
To provide scientific
warehousing to minimize storages losses.
b)
To facilitate loans to
farmers, traders, depositors for pledge finance loan against Warehousing
receipt.
c)
To help farmers and
traders to store their stocks in the Warehouses for a better and reasonable
rates and to avoid distress sale.
d)
To provide Handling and
Transport services to the depositors at their
request.
2.
Our aim is to achieve the following service
delivery / quality parameters ;
|
Nature of
Service |
Service Delivery Standards Time
limit (days / hours /
minutes) |
Remarks |
|
a)
Acceptance of stocks & issue of
Acknowledgement / Warehousing
receipts. |
One Hour |
--- |
|
b) Delivery
of Stocks |
Half an Hour |
--- |
|
c)
Prophylactic & curative treatment to the
stocks |
Immediately as and when
necessary |
--- |
|
d)
Submission of reports to the depositors |
As prescribed by the
depositors |
--- |
|
e) Payment
of Godown Rentals to the investors. |
Three Days |
--- |
|
f) Payment
of Handling & Transport Bills |
Three Days |
--- |
|
g) Payment
of preservation & Maintenance bills. |
Five Days. |
--- |
3.
Availability of
Information : Information on the following subjects can be
obtained from our officers listed below
:
|
Information relating
to |
Name of the
Officer |
Designation |
Located at |
Telephone / Fax /
E-Mail |
|
a) Payment
of Godown
rents. |
Mr. P.Bhima
Raju |
G.M.
(B&L) |
H.O.
(Hyd’bad) |
040-24732276 040-24601616 |
|
b) Payment
of H&T | ||||
|
c) Payment
of Preservation &
Maintainan.,
bills | ||||
|
d) All
Quality Control
matters. |
Mr.M.M.A.
Quadri. |
G.M
(M&Qc.) |
H.O.
(Hyd’bad |
040-24732276 040-24601616 |
|
e) All
Finance & Accounts matters |
Mr.
S.Satyanarayana |
G.M.
(F&A) |
H.O.
(Hyd’bad |
040-24732276 040-24601616 |
|
f) All
Establishment
matters |
Mr.D.V.Krishna |
G.M.
(P&A) |
H.O.
(Hyd’bad |
040-24732276 040-24601616 |
4.
For information outside Office hours,
please contact.
Availability of prescribed forms :
|
Title of the
Form |
Fee to be
paid |
Whom to
contact |
|
a) Stock
Deposit Application Form at Warehouse |
Free of Cost |
The Concerned warehouse
Manager. |
|
b) Stock
delivery order at warehouse |
Free of Cost |
The Concerned warehouse
Manager. |
Forms are also available in the Web Site http://www.apswhc.com/ and can be
downloaded.
5.
Complaint redressal
systems :
Courteous and helpful
service will be extended by all the staff.
If you have
any complaints to make in the delivery of the above standards
you are welcome to
register your complaints with the following officers
:
|
Name |
Designation |
Located |
Telephone / Fax /
E-Mail |
|
a)
Complaints on Staff working at Warehouses. |
Concerned Warehouse
Manager. |
At respective
warehouses. |
At respective
warehouses. |
|
b)
Complaints on Warehouse Manager. |
Concerned Regional
Manager. |
At respective Regional Manager’s
office |
At respective
warehouses. |
|
c)
Complaints on Regional Manager. & General
Managers |
Managing
Director |
Head Office,
|
040- 24732276 040-24601616 md@apswhc.com |
Ø
We have also created a
web site for registering complaints at
http://www.apswhc.com/ and you are
welcome to use this facility.
6.
A centralized customer
care center / grievance redressal centre is also available at Head Office,
7.
All complaints will be
acknowledged by us within 2 (two) days and final reply on the action taken will
be communicated within 4 (four) days.
8.
Consultation with our
users / stakeholders:
Ø
We welcome suggestions
from our users.
Ø
Our web site http://www.apswhc.com/ indicating your
willingness to be
Available for consultation,
survey on the points enlisted in the charter.
9.
Guide Book / Hand Book /
Consumer Help line :
Please contact Mr.
Suresh Kumar, I.T. Officer for more details.
Our helpline number is
040-24732276 / 24603854 / 24603194.
Our customer information
center is located at
We are committed to constantly revise and improve the services being
offered under the Center.
DEPARTMENT OF
COOPERATION
CITIZEN’S
CHARTER
COMMISSIONER
FOR COOPERATION &
REGISTER OF
COOPERATIVE SOCIETIES,
3RD
FLOOR, GRIHAKALPA BILDINGS,
NAMPALLY,
HYDERABAD - AP
PHONE
: STD :
040
OFFICE
:
24613043 (RCS
PES III)
24732164
(GENERAL)
CHAPTER –
1
The
Department of Cooperation has its main objective of facilitating and
strengthening the functioning of the Cooperative Societies, based on Cooperative
Principles and Cooperative identity.
To this end, the Department administrators the
Cooperative Laws, which govern the functioning of the Cooperative
Societies.
A Cooperative Society is an autonomous association of persons united
voluntarily to meet common economic, socio and cultural needs and aspirations of
the members through jointly owned and democratically controlled enterprises
Cooperative societies are expected to function according to certain Cooperative
principles. For this they shall
frame their byelaws. The
Cooperative principles to which the byelaws confirm are:
a)
Voluntary membership in
the Cooperatives, which is available, without restrictions of any social,
political, racial or religious discrimination, to all persons who can make use
of its services and are whiling to accept the responsibilities of
membership.
b)
Members enjoy equal
rights of voting (one member, one vote) and participate in decisions affecting
their Cooperatives. The affairs of
the Cooperative Societies are administered by persons elected or appointed in a
manner agreed by the members and accountable them.
c)
Member’s Share Capital
shall only receive a strictly limited rate of interest, if
any
d)
The economic results,
arising out of the operations of a Cooperative Society, belong to its members
and shall be distributed in such a manner as would avoid one member gaining at
the expense of others, which shall be achieved.
i)
by provision for
development of business of the Cooperative Society.
ii)
by provision for common
services (or)
iii)
by distributing among
members in proportion to their transactions with the Cooperative
Society.
e)
Cooperative Societies
shall make provision for the education of their members, office bearers and
employees and of general public, in the principles and techniques of
cooperation, both economic and democratic.
f)
Cooperative Societies,
in order to best serve the interest of their members and their communities,
shall actively cooperate in every practical way with other Cooperatives at local
& national levels.
There are three Acts
governing the functioning of the Cooperative Societies.
1.
A.P. Cooperative
Societies Act, 1964 with corresponding Andhra
Pradesh Cooperative Societies Rules,
1964.
2.
A.P. Mutually Aided
Cooperative Societies Act, 1995.
3.
Where the Cooperative
Societies depend on the Govt. the provisions of the APCS
Act, 1964 operate. For the Cooperative Societies, which are
not dependent on Govt. resources, the provisions of Andhra Pradesh MACS Act
apply. Cooperative Societies, which
have their area of operation in more than one State, they come within the
purview of A.P. Multi State Cooperative Societies Act,
1984.
The administering of the
Cooperative laws is done thro’
a “ Registrar of Cooperative Societies “. The Registrar includes any person on
whom all or any of the powers of the Registrar under the concerned Acts are
conferred.
At the revenue
divisional level, the Deputy Registrar of Cooperative Societies, acting as
Divisional Cooperative Officer is conferred with the powers of the 1964 Act over
the primary Cooperatives, where individuals are members. At district level, the Joint Registrar
of Cooperative Societies acting as DCOs and the District Collectors are
conferred with powers of 1964 Act over the Central Cooperatives which have the
Primary Cooperatives as members. At
State Level, the Apex Cooperative Societies are regulated by the RCS, who is
also the Commissioner for Cooperation.
Under 1995 Act, only RCS / Joint Registrar of Cooperative Societies are
vested with the powers.
There are a wide variety
of Cooperatives registered and functioning. Barring PACs, Marketing Societies,
Housing Coops., Employees Credit Coops., Urban Banks, various Weaker Section
Coops., all other Cooperative Societies, which activities majorily fall within
the developmental functions of the line departments concerned, are regulated by
respective officials of those departments – they are called Functional
Registrars – for eg. DD / AD of the Depts. of Sericulture, Handloom and Weavers,
Fisheries, Animal Husbandry, Andhra Pradesh Dairy, Industries
etc.,
The Dept. of
Cooperation, besides supervising, monitoring & regulating the functioning of
the Cooperative Societies according to the Cooperative laws, perform certain
promotional and development functions related to Cooperative Societies. Trough the Cooperative Institutes of
ICM, Rajendranagar & Andhra Pradesh State Cooperative Union,
CHAPTER –
2
SERVICESA FROM THE
DEPARTMENT OF COOPERATION
The aim of the
Cooperative Department is :
·
To stand witness and
assist in the formation of Cooperatives by citizens. Towards
this end, the Department
shall
1.
Dissemination on how to
form and register the Cooperatives.
2.
Respond promptly to
proposals for registration.
3.
Keep update record of
Registration and make this information accessible to public and supply
authenticated copies on demand.
·
Other important services
provided by the Department to the Cooperative Societies under APCS Act, 1964 are
:-
o
Registration of byelaws
& amendments to byelaws to render the Cooperative Society a body corporate
by its registered name with perpetual succession and a common
seal.
o
Conduct of Elections to
the new Managing Committees at the expiry of the present
Committees.
o
Conduct of yearly Audit
of Coops. To arrive at the financial & working status of
them.
o
Settlement of disputes
between member(s) & the Society, touching the constitution, management or
business of the Society.
o
Recovery of debts to
Societies by its members on application and of dues under a decision, award or
an order.
o
Conduct Enquiries &
Inspections into the constitution, working and financial conditions on
application by members or suo moto, in order to take timely action on
irregularities committed etc.,
o
Liquidate the Non-viable
& non-functioning Cooperatives on application by the members or suo
moto.
o
Appointment of Interim
Management Committees, where it was not possible to conduct elections to the
managing Committees of the Cooperatives.
o
Punitive action against
erring managements :-
-
Supercession of MCs,
inorder to set right the affairs of the
Cooperatives.
-
Recovery of loss caused
to the Societies thro’ Surcharge Proceedings.
-
Disqualification of
members & managing Committee members of the Cooperatives, who are not
eligible to continue.
-
Criminal action against
delinquents u/s 79 & 83 of APCS
Act.
o
Accord statutory
approvals for certain transactions as part of the regulation of the
Cooperatives, Societies are expected to send timely proposals for such
approvals.
-
116 - Staffing Pattern and
Pay scales.
-
Investment of funds
under Rule 37
-
Borrowing of funds,
under Rule 40 by Societies.
-
Sanction of Prosecution,
under Section 83
-
·
a) Responding to the
grievances from the public, Societies and members of the
Societies.
b) Convening of General Body meetings of Cooperatives on
requisition.
·
Pursuing and monitoring
rectification of defects pointed in the Audit / Enquiry /
Inspections.
Our
Aim is to achieve the following Service Delivery
parameters
|
Sl.No. |
Nature of Service |
Service delivery
Standards |
Time limits |
Remarks | ||
|
A |
REGISTRATION OF COOPERATIVE
SOCIETIES |
|
| |||
|
1 |
Dissemination of
information |
Information concerning
procedure for registration of society is available on website URL –
This information in booklet
form can be obtained in any of the following offices on
payment. - Office of the Commissioner
for Cooperation and Registrar of Coop. Societies A.P. Hyderabad
- Telephone No.
24732164 - All the District and
Divisional Cooperative Officers, in the State. (list at
infra) |
|
Concerned Head of the Offices are to be
contacted. | ||
|
2 |
Dissemination of information about the societies
registered. |
category-wise,
district wise, societies registered under 1964 and 1995 Act will be
available on website and in concerned o/o Cooperative Department Officials
/ Functional Registrars. |
|
Divisional Cooperative
officers & Divisional or District heads of the line depts. to contact.
In case of improper response
complaint against the concerned lies with District or State Head of the
respective Depts. | ||
|
3 |
Registration |
The Citizens desirous to form
a Coop. Society should submit an application to the Registrar along with
:- a)
One
Copy of proposed byelaws of the Society b)
Copy of the Minutes of the meeting signed by the
applications. c)
Sworn statement from each applicant that he/she
belongs to different family. The applicants or the
promoters of the proposed society should not be less than 10 persons and
each should belong to different family. When Registrar satisfies that
the application conforms to the requirements, a certificate of
registration is issued. The Registering authority for
Primary level, Dist. Level and Apex level societies is the Deputy
Registrar of Coops. Concerned having jurisdiction over the
territory. |
Primary Society :
45 days from date of receipt of application. Other societies 60 days from
date receipt of application. |
If application for registration is refused within the time
stipulated, the applicant can prefer appeal to Coop. Tribunal under
Section 76 of APCS Act 64.
if no response or order of refusal is
received by the applicant within the period, a Revision can be preferred
under Section 77 of APCS Act with next higher cadre
official. | ||
|
4 |
Making
registration information available to public and supply of certified
copy. |
Basic data is made available
on website Certified copies can be obtained on payment from the Dy.
Registrar concerned. |
7 days |
In case of improper response
complaint against the concerned lies with District or State Head of the
respective Depts. | ||
|
B |
OTHER
SERVICES |
|
| |||
|
1 |
Amendment of Byelaws |
The proposal for amendment to
the byelaws to be submitted to the Dy. Registrar concerned within 30 days
from the date of General Body Meeting in which resolution was
passed. The Dy. Registrar shall
register the amendment or reject it on considering whether the amendment
is necessary or desirable in the interest of the society or the Coop.
Movement. |
10 days from the date of
receipt of the proposals. |
If application for
registration of amendments is refused within the time stipulated, the
applicant can prefer an appeal to Coop. Tribunal under Section 76 of APCS
Act 64. If no response or
order of refusal is received by the applicant within the period, a
Revision can be preferred under Section 77 of APCS Act with next higher
cadre official. | ||
|
2 |
Conduct
of Elections to Cooperatives |
|
| |||
|
|
a) Elections to Un-aided Coop.
Societies. b) Elections to Aided Societies
:- |
The incumbent managing
Committees themselves shall conduct elections before the expiry of the
term. The expenditure for
conduct of election shall be born by the societies
themselves. The Government / Registrar /
District Election Authority shall conduct elections in accordance with the
procedure laid down in Rule 22 of A.P.C.S. Rules, 1964 before the expiry
of the term and subject to regulation by Government. The expenditure for conduct of
elections shall be done by the societies
themselves. |
Before the expiry of the term
of the present managing Committee. Before the expiry of the term
of the present managing Committee. |
If incumbent managing
Committee of the society could not conduct elections, the District
Election Authority/ Dist.Collector shall conduct election on request of
the members of the society.
In order to prevent void in the continuous management the Registrar
(i.e. the Deputy) | ||
|
3 |
Audit of Cooperatives a) Audit of Un-aided
Societies. b) Audit of Aided
Societies. |
The Managing Committee of the
society is responsible for causing audit of the accounts of the society
through Chief Auditor or Chartered Accountant. The Chief Auditor shall cause
to conduct audit on payment of audit fee by the
society. |
Within 6 months from the date
of closure of financial year. |
The Managing Committee ceases
to hold office if it does not submit statement of accounts within (3)
months of closing of the accounting year, to the Chief Auditor or his
subordinate. The action lies
with DR of the Coops. Working in the divisions. In case of improper response
complaint against the concerned lies with District / State
Head. | ||
|
4 |
Settlement of disputes |
The Registrar shall decide
the disputes touching the constitution, management and business of a
society, which arise between members and members, members and society, and
a society and another society on filing of application by the aggrieved
party. |
6 months from the date of
application. |
In deciding the dispute the
Registrar is deemed be a Civil Court and the dispute as a suit. The party aggrieved by the
decision of the Registrar or arbitrator can appeal to Coop. Tribunal under
Section 76 of APCS Act. | ||
|
5 |
Recovery of dues to Societies /
Govt. |
The Registrar on application
by the society or financing bank or financing bank or federal society
issues certificate for recovery of debt after the scrutiny of the records
of the society and after hearing the party affected. The Certificate issued by the
Registrar under Section 71 is deemed as a decree of a Civil Court and
conclusive proof of arrears due by the members or by the society. Such amounts stated in the
certificate are recoverable as arrears of land revenue. The certificate under Section 71
or Award or decision under Section 61 issued by the Registrar is
executable by attachment and sale of movable and immovable properties of
the judgment debtors. |
The E.P. filed before the
Registrar is executable within 12 years. |
The aggrieved party in the
matter of Issue of Certificate under Section 71 or Execution of E.P. under
section 70 can appeal for redress of grievance to the Cooperative
Tribunal, under Section 76 of the Act. | ||
|
6 a. |
Inquiry |
The Registrar, on his own
motion or application of members of the Committee or federal society can
order inquiry under Section 51 into the constitution, working and
financial condition of a society to find irregularities and misutilization
of funds and to take action on the persons responsible for
misdeeds. |
4 months (extendable by
another 2 months) from the date of issue of Inquiry
procs. |
Based on the inquiry report,
the Deputy Registrar takes Civil action for recovery of misappropriated /
loss amounts caused to the society; also he takes Criminal action against
delinquents under APCS Act & IPC; In case of improper response
complaint against the concerned lies with District or State Head of the
Dept. | ||
|
6 b. |
Inspection |
The Registrar, on his own
motion or application of Creditor can order Inspection under Section 52 of
the A.P.C.S. Act into the affairs of the society and to inspect books of
accounts of the society to find irregularities committed in its
working. |
3 months (extendable by
another 2 months) from the date of issue of Inspection
procs. |
Based on the inspection
report, the Registrar takes Civil action for recovery of misappropriated /
loss amounts caused to the society; also he takes Criminal action against
delinquents under APCS Act & IPC | ||
|
7 |
Liquidation |
The Registrar appoints a
liquidator to wind up the affairs of the society after conducting an
enquiry under Section 51 or inspection under Section52 or on application
by the 2/3 rd members of society.
Based on the final report of the liquidator Registrar issues
winding up proceedings of the cooperative society under
liquidation. |
Winding up procs. With in 3
years from the date of ordering liquidation. |
The liquidator appointed by
the Registrar shall take steps to settle all the claims against the
society after realizing the assets of the society. He continues to exercise the
powers till the affairs of the society are wound. Appeal against liquidation lies to
Coop. Tribunal u/s 76. | ||
|
8 |
Appointment of interim management
Committees |
The Registrar appoints the
Person or Persons-Incharge-Committee to manage the affairs of a society
where the term of the elected Committee expires and there is no Committee
to manage its affairs and where it is not possible to conduct elections
immediately. |
P-I-C is for an initial
period of 6 months (extendable to aggregate period of 3
years.) |
The appeal against P-I-C
appointment lies with Cooperative Tribunal u/s
76. | ||
|
9 |
Punitive action against erring management / staff /
members of the society. |
|
| |||
|
|
a) Supersession of the MC |
The Registrar supersedes the
management of a society if it is not functioning property and if there is
mismanagement and mal-administration in its affairs or if the Committee of
a society willfully disobeys the lawful orders or directions by the
Registrar. |
|
Supersession order issual by
the Registrar is appealable to the Coop. Tribunal under Section
76. | ||
|
|
b) Surcharge |
On application duly signed by
the Chief Executive of the society / its President or on own motion by the
Registrar the surcharge orders are passed under Secretariat.60 for the
recovery of amounts as determined during inquiry or Inspection or
Audit. |
|
Any sum due for recovery
ordered under surcharge is recovered by attachment of movables and
immovable properties of the of the delinquent as arrears of land revenue,
for suo moto recovery, the responsibility lies with Deputy Registrar of
Cooperatives; In case of improper response complaint against the concerned
lies with District or State Head of the Dept. | ||
|
|
c) Disqualification of
members |
the members of the Committee
who acquired disqualification under Section 21 – A(1), (1A) (1B) and 21 –
AA (1) (2) of the Act are declared disqualified and ceased to be members
of the Committee after conducting due enquiry, on application or on own
motion by the Registrar. |
|
Before a member of the
Committee is declared disqualified an opportunity is given to him by the
Deputy Registrar by notice and on considering the reply, necessary orders
are passed,; In case of
improper response complaint against the concerned lies with District or
State Head of the Dept. | ||
|
|
d) Criminal action against cognizable offenders under
the Act. |
The Committee or any employee
of the society is punishable under the Section 79, 79-A, 80, 81 & 82
for certain offences committed under the Act – like, furnishing false
information, disobeying summons or other lawful order /requisition/
direction of the Registrar or transferring movable or immovable properties
on which charge was created in favour of the Societies for the loans taken
or for failure to produce books or makes false entries in the bks of
a/cnts etc., and indulging in corrupt practices
etc., |
|
For suo moto action, Deputy
Registrar of the Coops. Is the competent officer; In case of improper
response complaint against the concerned lies with District or State Head
of the Dept.(The punishment for the offenses mentioned involves fine or
imprisonment for a particular period or both) | ||
|
10 |
Statutory Approvals |
|
| |||
|
|
a) Approval of staffing pattern and pay scales of
employees of society. |
The Registrar shall give
prior approval to the society for fixing staffing pattern, pay scals and
allowances for the employees within an expenditure which shall not exceed
2% of the working capital or 30% of gross profit in terms of actual in
year which ever is less. |
|
The Societies which do not
receive the state aid can themselves fix staffing pattern and pay scales
within their limits of income and budgetary allocations; The competent
authorities for such approvals are Deputy Registrar of Coops. for the Primaries, Joint Registrar of the Coops for
Central Coops; Registrar of the Cooperatives at State HQs for Apex
Coops. | ||
|
|
b) Investment of reserve
fund |
If a society which deposited
or invested its reserve fund separately shall obtain the approval of the
Registrar for utilizing such funds for other purposes, under Rule 37
(3) |
|
| ||
|
|
c) Restrictions on borrowings by
societies. |
The Society should borrow
within the limits fixed or approved by the Registrar from time to
time. |
|
The Registrar of the
Cooperatives at State HQs fixes or approves a credit limit to each society
depending on its paid share capital, reserves and other parameters of
credit worthiness. | ||
|
|
d) Confirmation of Sale and issue of Sale
Certificate |
The Registrar after
conducting the sale of immovable property of the defaulter to the society
issues a sale confirmation order under Rule 52 (14) (iii) and also issues
a sale certificate under Rule 52 (14) (v) to the auction
purchaser. |
|
The Registrar acts as a Civil
Court for the purpose of Execution of E.P.s and conduct of sale of
properties of the defaulters.
The aggrieved party can appeal to Coop. Tribunal under Section 76
of the Act;
Deputy Registrar of the Coops. working in the divisions or at the seat of Coop.
Central Bank or Apex bank, is competent to issue the sale
certificates. | ||
|
|
e) Sanction for
prosecution |
The Registrar is competent to
approve the sanction of prosecution under Section 83(3) of he A.P.C.S Act, of the delinquents who committed frauds
and misappropriated the funds of the society and committing offences under
Section 79 and 79(A) of the Act. |
|
The criminal liability is
fixed on the persons responsible for causing loss to the society with
criminal intent and the Deputy Registrar launches prosecution under the
provisions of the Act and also IPC against the persons responsible.; In case of improper response
complaint against the concerned lies with District or State Head of the
Dept | ||
|
11 |
a) Responding to the grievances from the public,
societies and members of societies. |
If any member of the society
is denied any service which he ought to have got it from the society and
the society refuses such service in unreasonable and discriminatory manner
and on application from such aggrieved member, the Registrar after giving
an opportunity to the society directs the Committee to render such service
subject to its availability, under Section 22. If any society is aggrieved
by another society or federal society, Registrar issues similar direction
on enquiry. |
Within 60 days from the date
of application. |
The Deputy Registrar / Joint
Registrar ensures that no member of the society is discriminated upon and
the benefits which have to be received by the members should reach them
uniformly, without any lopsided favours and direct the societies to cater
to the needs of the members evenly;
In case of improper response complaint against the concerned lies
with District or State Head of the Dept | ||
|
|
b) Convening General Body meeting on requisition from
members |
The Registrar calls general
body meeting of the society when the Committee of the society fails to
call the general body meeting on requisition from members of the society
or on his own motion. |
15
days |
When Committee of a society
fails in its duty and when there is no Committee or a dispute on Committee
or a dispute on the competence of the Committee to function, Registrar
(Deputy or Joint) steps in and call for general body to iscuss the
important issues or urgent nature; In case of improper response complaint
against the concerned lies with District or State Head of the
Dept | ||
|
12 |
Pursuing and monitoring rectification of defects in
audit / enquiry / inspection. |
The Registrar draws the
attention of the society under Section 54 of the Act, to the defects
pointed out in audit, enquiry and inspection and directs the society to
rectify such defects within specified time. |
|
The rectification of defects
pointed in audit, enquiry and inspection is an important item which is an
important item which is to be remedied to maintain good health of the
society and run its affairs in a sound manner. Therefore, the Deputy / Joint
Registrar keeps a vigil on such lapsers and insists on rectification and
ensures that the society does not slip into dysfunction; In case of
improper response complaint against the concerned lies with District or
State Head of the Dept | ||
Following
are the fees payable to the Government Account for certain of the Services
listed above, as per Rule 46 & 48 of APCS Act, 1964. forms with
other prescribed enclosures are available with District & Divisional level
offices & at in the web at http://www.apcooperation@ap.gov.in/
|
Sl.No. |
Items of work and
particulars |
Amount prescribed (in
Rs.) |
|
|
1. |
Registration of Coops |
|
|
|
|
A)
Primary Societies |
|
|
|
|
i)
Coop.Urban Banks |
25,000.00 |
|
|
|
ii)
Housing Societies |
20,000.00 |
|
|
|
iii) Employees CCS |
5,000.00 |
|
|
|
B)
Dist.Level Socs. |
10,000.00 |
|
|
|
C)
State Level Socs Federations |
25,000.00 |
|
|
|
D)
Apex level socs. |
25,000.00 |
|
|
|
E)
Weaker Sections Socs. |
500.00 |
|
|
2. |
Amendment
of Byelaws :- |
|
|
|
|
All
Societies |
- |
1% of Registration Fee
subject to a minimum of Rs.50/- per proposal. |
|
3. |
Fees
prescribed for Audit of Coops. |
|
|
|
|
I.
1) AP State Coop. Bank 2)
D.C.C.Bs. 3) Agril. Coop. Credit
Societies with
working capital of Rs.1.00 crore and above. |
- |
Full cost of auditors deputed
for concurrent and
/ or final audit where Coop. department auditors are deputed
under Govt. Fundamental Rule 127 by the Chief
Auditor. |
|
|
II. All Cooperatives other than
the ones mentioned in category I above and working capital or turnover as
the case may be of Rs. 100.00 lakhs and above. |
- |
Full cost of auditors deputed
for Audit under FR 127. OR Audit fee at the rate 0.12%
on loans and advances or working capital or turnover of the whichever less if the Society is audited by the
Circle Auditors subject to a maximum of Rs. 1.00
lakh. |
|
|
III. All
other Cooperative Societies |
- |
Audit fee at the rate 0.12%
of the working capital or turnover of the society, subject to a maximum of
Rs.1.00 lakh. The Cooperative Institutions
with working capital turnover of less than Rs.2.00 lakhs. Shall pay audit
fee at the rate of 0.12% on working capital / turnover subject to a
minimum of Rs.100/- (one hundred) |
|
|
IV. Stock
Verification |
|
The Society shall pay to
Government stock verification cost 200/- per day per head in addition to
TA & DA if the stock verification arranged by the Chief Auditor on
request of the society.
Further, the society has to pay honorarium of Rs. 50/- per day per
person reported. |
|
4 |
Enquiry
under section 51 of APCS Act. |
- |
10% of Registration
Fee. |
|
5 |
Inspection
Under Section 52 of APCS Act. |
-- |
5% of Registration Fees
subject to a minimum of Rs.100/- |
|
6 |
Arbitration
– Settlement
of disputes : |
- |
a) 1% of the amount in
dispute subject to a minimum of Rs.50/- and maximum of Rs. 1000/- in
respect of monetary cases. b) On each plaint Rs.500/-
only in respect of non-monetary cases. |
|
7 |
Providing
Certified copies / documents etc. |
|
|
|
|
1.
Per
Page. |
2.00 |
|
|
|
2. Copy
of byelaws |
100.00 |
|
|
|
3.
Copy of audit reports |
|
|
|
|
a) Apex Societies |
1000.00 |
|
|
|
b) Dist.socs and Urban Coop.
Banks. |
500.00 |
|
|
|
c) Primary
socs. |
100.00 |
|
|
8 |
Fee for
conduct of Elections |
--- |
25% of Registration
Fee. |
|
9 |
Issue of
Certificates by Registrar
(under Secretariat.71) for recovery of dues
arrears. |
--- |
1% of the dues subject to a
minimum a minimum of Rs.50/-
and maximum of Rs. 1000/- |
The
information on the above services can be obtain from the officers listed below :
|
Sl No. |
Name of the District |
Name of the D.C.O. |
STD |
DCO
Office ph. |
E - Mail |
|
1 |
Adilabad |
Sri
U. Madhusudhana Rao |
08732 |
226248 |
dco_adb |
|
2 |
Ananthapur |
Sri
T. Pullaiah |
08554 |
274134 |
dco_atp |
|
3 |
Chittoor |
Sri T.H. Nataraja
Rao |
08572 |
233491 |
dco_ctr |
|
4 |
Cuddapah |
Sri
Rama Krishna i/e |
08562 |
242095 |
dco_cdp |
|
5 |
EG.
Dist (Kakinada) |
Sri
G.Sambasiva Rao |
0884 |
2373754 |
dco_eg |
|
6 |
Hyderabad |
Sri
V. Amarendra Rao |
040 |
24600114 |
dco_hyd |
|
7 |
Gunture |
Sri
A.V.V.Prasad |
0863 |
2234462 |
dco_gnt |
|
8 |
Karimnagar |
Sri
G.Venkateshwara Reddy. |
95878 |
2243520 |
dco_kmnr |
|
9 |
Khammam |
Sri
R.S. Sastry |
958742 |
224736 |
dco_kmm |
|
10 |
Krishna (Machilipatnam) |
Sri
Tirupal |
08672 |
2575713 |
dco_krsn |
|
11 |
Kurnool |
Smt
I. Rama Devi |
958518 |
277938 |
dco_ knl |
|
12 |
Mahaboobnagar |
Sri
A.S.L.N. Murthy |
958542 |
242503 |
dco_ mbnr |
|
13 |
Medak
Hqr Sangareddy |
Sri
Md. Yakub Ali |
911 |
276526 |
dco_ mdk |
|
14 |
Nalgonda |
Sri
T.Murali Krishna |
958682 |
224365 |
dco_ nlg |
|
15 |
Nellore |
Sri
NAgi Reddy |
0861 |
2325863 |
dco_ nlr |
|
16 |
Nizamabad |
Sri
M.Surender |
958462 |
221005 |
dco_ nzbd |
|
17 |
Prakasam(Ongole) |
Sri
P. Ravi Prakash |
08592 |